OpenText the information company has revealed that Export Development Bank of Egypt has enhanced operational efficiencies by leveraging OpenText IT Operations Cloud solutions.
By using OpenText, EBank accelerated its digital transformation, aligning IT infrastructure and business operations with its customer-centric service management strategy.
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The bank is a export hub to international markets for the agricultural, industrial and commercial sectors, while supporting small and medium size enterprises, individuals and financial institutions.
To remain competitive in the fast-evolving financial services industry, the bank needed to modernise its traditional IT infrastructure, which had become complex to maintain, difficult to upgrade, and lacked reporting capabilities.
EBank Egypt chose OpenText Service Management Automation X (SMAX) to replace its outdated ticketing support system. SMAX, a smart IT service management platform that optimises costs, enhances support and transforms support with private generative AI (GenAI), provided EBank with smart self-serve capabilities and the automation of manual, paper-based, and time-consuming processes.
SMAX has made EBank a largely paperless organisation, further supporting the organisation’s ESG goals
Ismail Farid, Chief Technology & Information Officer, Export Development, Bank of Egypt, commented: “The successful SMAX implementation gave us a transformative solution to regulatory requirements and positioned EBank for future growth and has created enhanced operational efficiency and innovation in IT infrastructure management.”
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By GlobalDataAmr Samir, Head of Governance, said: “Introducing SMAX to our non-IT departments has been a resounding success. It reduced errors, enhanced accuracy, and provided real-time tracking capabilities for better financial control and HR management. We are planning similar automated workflow implementations with our administration affairs, human capital, and corporate communications departments.”
