Ghana’s Fidelity Bank has awarded a five-year contract to IBM to manage its technology infrastructure and services in West Africa.

The bank believes that the deal will enable it to offer improved customer services while positioning itself as a dynamic financial services institution in the region.

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IBM will manage the administration and governance of the bank’s technology assets and operations to ensure stability in its operations nationwide and help drive its projected exponential growth.

To support the bank’s goals to emerge as one of Ghana’s top three banks in the next five years, IBM will integrate local and international expertise, including 24X7 technical support from its international Global Delivery Centers. The technical support will enable the lender to achieves cross-channel integration and a seamless customer experience across all its touch-points.

The IBM-managed services will encompass a spectrum of the bank’s IT functions, including management of its server, security, storage, networks, end user services, branch IT support, ATM infrastructure support and datacenter services.

Fidelity Bank managing director Edward Effah said: "Our bank enjoys an exceptional reputation that results from the dedication and hard work of our employees and our incomparable products and services.

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"In the rapidly changing Ghanaian banking industry, with far more players and competition than ever before, consumers are entitled to expect benchmark service and protection from these unique market challenges."

Previously, Fidelity Bank selected IBM’s datacenter solution for a successful retooling and upgrade of its technology assets.