Financial Partners Credit Union has partnered with NCR to use new interactive, remote video software, thereby becoming the first financial institution to deliver teller services in the greater Los Angeles area.

Working closely with NCR and FTSI, the credit union rolled out its first NCR Interactive Teller at their branch in Downey, California in May.

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Leveraging interactive video software from NCR, Financial Partners members can bank with a live video teller and conduct up to 95% of typical teller transactions, boosting its capabilities beyond current ATMs.

FPCU CEO Nader Moghaddam said, "FPCU has been working toward branch transformation since 2008 with our improved website, mobile banking, phone automation, new ATMs, paperless smart branches, and now Interactive Teller."

"As leaders in adopting new technologies to serve our customers more effectively, we are committed to bringing our customers personalized service in more locations in a consistent manner though the implementation of the new Interactive Teller."

Interactive Teller enables a live teller to take control of the device remotely while engaging the member over a two-way video, to deliver a personalized experience.

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Video collaboration and transaction processing can reduce operating costs by centralizing tellers across multiple branches, while still connecting members and tellers in a face-to-face, highly personal engagement.

The credit union noted that NCR video teller technology will reduce overhead costs while allowing branch employees to concentrate on member-facing activities, and build deeper connections with their members.