HSBC Bank USA, in collaboration with SoftBank Robotics America (SBRA), has started the deployment of social humanoid robots, called Pepper, in its branches.

The move commenced with the roll out of a new robot at its Beverly Hills location in California.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Pepper will be gradually deployed across all HSBC branches in the US to improve services and enhance customer experience.

HSBC Bank branch robot: Details

HSBC will utilise Pepper to enhance customer engagements and reduce customer waiting time.

The humanoid robots will offer product information and also answer basic queries of the customers.

They will also notify bank staff about specific customer requirements based on their queries.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The robot is also trained to provide customers’ information on latest technologies, products and services. It includes support on ATM services, banking app, self-service options, and customer support details.

Commenting on the introduction of Pepper at Beverly Hills location, HSBC regional head of retail banking and wealth management (RBWM) for the US and Canada Pablo Sanchez said: “Los Angeles has a thriving and rapidly growing tech sector. As such, we’re excited to be able to bring a digitally enhanced retail banking experience to our customers in Beverly Hills.”

Pepper was first deployed at HSBC’s flagship branch in New York. The deployment said to have led to increase in credit card applications and ATM transaction volumes.

Last month, HSBC reported its annual results of 2018. The group posted a profit before tax of $19.9bn, 16% higher than the previous year.