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NatWest has renewed its contract with UK-based risk solutions provider Artesian Solutions for continuing to use its core relationship intelligence and customer insight platform.

The deal has been renewed for a period of three years, following a five-month tender process and assessing the latest artificial intelligence (AI) solutions.

NatWest and Artesian have been partners since 2013.

During this tenure, Artesian has been a platform of choice for NatWest’s 2,500 relationship managers in obtaining company information and using real-time insights to engage corporate customers.

Artesian CEO Andrew Yates said: “In the seven years that we have been partners, Artesian has undergone a dramatic evolution, with many industry firsts under our belt including Buzzwords, a new dedicated banking user interface, ever more advanced AI and analytics, people data and workflow functionality.”

Under the renewed contract, NatWest will continue to leverage the technology of Artesian’s ENGAGE platform.

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The bank said that the agreement will offer a new framework to evaluate the Artesian Risk and Compliance Hub (ARCH) across all its divisional units.

Launched in 2019, ARCH is a configurable decision engine that continuously monitors real-time business risk and KYC data sources and links the bank’s policies to that data.

ARCH is expected to help relationship managers carry out pre-screening on clients while identifying any complexities arising during customer on-boarding.

The solution will also help in carrying out essential legal and regulatory KYC and due diligence checks at an earlier stage in the customer journey.

NatWest corporate and commercial coverage managing director Andy Gray said: “We exist to serve our customers and earn their trust by intuitively understanding their needs and working out clever solutions to their problems.

“Artesian is the engine that drives this vision, providing our relationship managers with the data and insight-driven ability to create compelling experiences throughout the customer journey.”