NatWest Group is partnering with NCR Atleos to revamp its self-service banking channel. Credit: Michael715/Shutterstock.

British banking company NatWest Group has partnered with NCR Atleos to modernise its self-service banking operations.

This collaboration aims to transform the customer experience for over 19 million clients across the UK by upgrading more than 5,500 ATMs and multi-function devices.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

NatWest Group cash and self service head Richard Talbot said: “We are on a journey to deliver a next generation self-service refresh across our software and customer facing technology.

“NCR Atleos’ flexible, scalable self-service platforms and proven expertise are helping us build the framework that will enable future agility, innovation and growth in the self-service channel. We look forward to exploring future self-service innovation with our trusted partners at NCR Atleos.”

Recognising the necessity for an agile self-service platform, the group is now working with NCR Atleos to overhaul its self-service banking channel.

The upgrade involves replacing existing ATMs and devices with advanced NCR Atleos technology.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The new systems will feature 19-inch touchscreen displays, streamlining branch operations, enhancing service availability, and facilitating the introduction of new services.

NCR Atleos’ advanced solutions are designed to provide uninterrupted access to cash and banking services.

NCR Atleos global sales executive vice president Diego Navarrete said: “As customer expectations for seamless banking interactions continue to grow, financial institutions need the right self-service technology to stay ahead of the curve.

“We are proud to support NatWest Group in their initiative to transform their self-service channels, ensuring secure, convenient and dependable access to cash and financial services for their customers.”

In July this year, NatWest announced its H1 2024 results, revealing the purchase of £2.5bn ($3.2bn) in UK prime residential mortgages from Metro Bank.