Credit Union 1, a financial cooperative serving 120,000 members, has chosen banking solutions provider nCino to enhance its omnichannel banking experience.
This move aims to unify the member experience across commercial, consumer, and indirect lending services, for a “connected” lending experience, stated the company.
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The tech vendor said that the initiative will not only enhance service delivery across various business lines but also enable the Credit Union to increase its loan volume efficiently.
nCino credit unions vice president Nicole Haverly said: “Credit unions are unique in that they’re committed to more than services; every interaction at institutions like Credit Union 1 represents an opportunity to reinvest in their members and contribute to the financial success of their communities.”
Credit Union 1 is a member-owned, not-for-profit organisation. It provides access to 90,000 surcharge-free ATMs and 5,600 shared-branch locations.
With 18 branches across the nation and digital banking technology, Credit Union 1 provides “anytime, anywhere” access to its members.
Credit Union 1 president and CEO Todd Gunderson said: “As we continue to expand our presence nationwide, our top priority is delivering the modern, seamless experience that today’s consumers expect at all member touchpoints.
“By building a foundational omnichannel architecture that will allow us to deliver fast, personalised and convenient experiences, we’re helping to create brighter financial futures for each of our members.”
Last month, nCino acquired Sandbox Banking, an Integration-Platform-as-a-Service (iPaaS) company, in a $52.5m deal, which includes a potential earn-out of up to $10m.
This acquisition is said to enhance nCino’s capabilities in improving data connectivity and operational efficiency for banks and credit unions.
