The AI reasoning engine is designed to improve customer and employee experiences in the banking industry. Credit: Gumbariya/Shutterstock.

US-based conversational AI provider Posh AI has expanded its platform with the launch of Reasoning Engine leveraging AI & Language Models (REALM).

The new AI reasoning engine, REALM, is designed to improve customer and employee experiences in the banking industry.

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It integrates advanced language models to improve decision-making across the company’s suite of products.

This upgrade is intended to enhance personalised interaction with customers through AI-powered voice, digital, and knowledge-based applications.

Designed to be interoperable with Posh’s existing banking and telephony systems, REALM taps multiple AI models, including large language models (LLMs), to deliver more intelligent analysis while maintaining compliance and security within the regulated banking industry.

Posh AI’s platform, now powered by REALM, offers personalised responses that can adapt to user interactions or remain deterministic when necessary.

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It enhances the understanding and disambiguation of user inquiries, automatically seeking clarification when needed, and employs advanced retrieval techniques for semantic knowledge searches.

The platform’s shared foundation underpins a range of services that drive advanced capabilities across Posh’s product suite.

Its multi-layered security measures, including encryption and multi-factor authentication (MFA), provide data safety and transparency.

Posh co-founder and CEO Karan Kashyap said: “We’re excited to announce Posh’s latest advancement in the conversational AI realm, pun intended!. REALM is our underlying engine that powers intelligent reasoning across all our AI offerings.

“It combines LLMs’ reasoning abilities with Posh’s proprietary, domain-focused AI models, giving us the flexibility to innovate and scale while maintaining the guardrails necessary for regulated industries like banking.

“REALM ultimately enables more delightful conversational experiences and helpful banking moments.”