Santander in North Walsham is closed until October 21 as staff cover for colleagues at the firm’s Norwich bank, who have been forced to self-isolate after a contractor returned a positive test for Covid-19.
A Santander spokesman said:
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“We have taken the difficult decision to temporarily close the North Walsham branch until 21 October while branch colleagues are temporarily redeployed to our Norwich branch to cover for colleagues self-isolating following a contractor who visited and subsequently tested positive for Covid-19.
“Customers who need to access a branch can use our branch locator to find their nearest alternative branch, or use online or mobile banking, or their local Post Office until the branch reopens.”
Santander urged customers needing to visit the bank, to visit the nearest branch on Orford Hill in Norwich.
Changes to branch operations
Santander Bank has instituted temporary changes to how its branches operate. Some branches have closed and others will provide limited services.
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By GlobalDataLimited service locations may only perform teller transactions—such as depositing and cashing checks, handling requests for cash withdrawals, money orders and cashier’s checks—in the lobby or at the drive-thru.
In addition, some branches will only provide account opening and servicing with a Banker by appointment only. Investment, mortgage, and business specialists will be available by appointment or over the phone.
The bank is practicing greater levels of social distancing in its branches
In full-service branches and limited service teller-only branches, Santander is limiting the number of people allowed in its locations at one time.
An employee is at the door to greet customers and determine if immediate assistance can be provided or if the customers will have to wait until there’s the capacity to accommodate additional people.
“Due to the limited number of customers allowed in the branch at a time, we strongly recommend leveraging other channels (Mobile App, Online Banking and ATMs) when possible and calling the branch to make an appointment if you need to meet with a Banker,” the bank said.
