State Bank of India (SBI) has rolled out doorstep ATM service as the outbreak of the Covid-19 pandemic hampered customers’ movement.

The new facility provides a range of pickup and delivery services to the bank’s customers including cash pickup, cash delivery, cheque pickup, and cheque requisition slip pickup.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

It also includes form 15H pickup, delivery of drafts, delivery of term deposit advice, life certificate pickup, and KYC documents pickup.

State Bank of India chief general manager Ajay Kumar said that the new SBI doorstep ATM service has been currently introduced in Lucknow, India.

It has been made available only for senior citizens and specially-abled people.

Additionally, account holders can avail this service from select branches only.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

To avail the service, SBI customers can send a WhatsApp message or call the bank and a mobile ATM will collect or deliver cash to the customers’ location.

The move is expected to relieve customers from visiting ATMs outside their homes to maintain social distancing.

On his twitter handle, Kumar said: “This Independence Day TheOfficialSBI for the Lucknowites has introduced the facility of Mobile ATM at their doorstep. Just dial or WhatsApp to let us know and we will do the rest.”

Last month, SBI revised its ATM withdrawal rules. It now allows regular savings account holders to conduct eight free transactions in a month in metro cities.

This includes free transactions from five SBI ATMs and three ATMs of any other bank.

In the case of non-metro cities, SBI is offering 10 free ATM transactions – five free transactions from SBI ATMs and five from other banks.