Nedbank regional office in Cape Town, South Africa. Credit: Bl1zz4rd-editor/ commons.wikimedia.org.

South Africa’s Nedbank has launched an intelligent digital assistant called Enbi to resolve customer queries.

The lender used Kasisto’s KAI, a conversational AI platform, to power the new offering.

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What will Enbi do?

Enbi is designed to assist Nedbank’s customers conversationally with their daily banking requirements and questions.

Customers can use Enbi to gain information on Nedbank’s banking services and products. It will also help them to gain a better understanding of their financial well-being through human-like conversations with the chatbot.

KAI’s AI technology leverages financial information, interaction history and behavioural data to offer tailored assistance to the customers.

According to Kasisto, Enbi is expected to become more intelligent and personalised over time.

Quotes:

Nedbank Digital Fast Lane programme executive Ravikumaran Govender said: “At Nedbank we recognise that our customers are digitally savvy and demand banking experiences that provide value.

“Kasisto’s ability to deliver an intuitive and intelligent digital offering supports Nedbank’s ‘digital with heart’ commitment and is aligned to our ‘first in digital, digital first’ journey.

“Our KAI- powered intelligent digital assistant, Enbi will deliver truly intuitive and engaging digital banking experiences our customers are looking for.”

Kasisto co-founder and CEO Zor Gorelov said: “KAI fit the bill and provided all the advanced AI features Nedbank was looking for in a digital experience platform.

“Working together, Kasisto and Nedbank will ensure that Enbi delivers an exceptional digital experience to Nedbank’s customers, driving digital adoption and engagement.”