Sri Lanka’s Sampath Bank has introduced a ‘Branch-in-a Kiosk’ solution in collaboration with Transaction Systems.

The offering was first installed in a branch in Colombo, the capital city of Sri Lanka.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

The solution will enable the bank to offer its customers round the clock banking services at a fraction of branch operating costs.

The Branch-in-a Kiosk solution is capable of performing nearly all branch transactions including ATM and internet banking.

It is based on Transaction Systems’ Remote Teller Station (RTS) solution, which integrates counter services and customised financial consulting services into the self-service terminal.

The solution uses LiveBank platform by Ailleron to enable customers to carry out most of the transactions under the assistance of a remote teller through video interactions.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Sampath Bank Group chief information officer Ajith Salgado said: “With technological innovation at heart, Sampath bank has been able to differentiate itself from competition and stand out as the bank of choice for many Sri Lankans.

“With the introduction of the first ever Virtual Teller Machine in Sri Lanka in collaboration with Transaction Systems and Ailleron, the customers of the bank are now empowered to carry out services including accounts opening and card issuance with PIN nomination, by themselves at their convenience.

“The solution offers the key to improve banking processes and helps to meet the objectives of customer relationship management in retail segments.”

Transaction Systems managing director Panagiotis Chalkias said: “The successful implementation of the “branch-in-a-kiosk” concept is a clear evidence of what our technologies can do for financial institutions.

“TRSYS technologies enable for more efficient bank branches, creating enhanced tech-friendly experiences for customers and improved operational efficiencies for the bank.”