Standard Bank, Africa’s biggest lender by asset size, has chosen the Infosys Finacle Mobile Teller solution to digitise its branches.
The solution is now live in 107 branches across five countries; Lesotho, Zimbabwe, Malawi, Zambia, and Eswatini. Furthermore, implementation took only 22 weeks. Infosys is currently implementing in both Ghana and Tanzania and Standard Bank hopes to phase it across of Africa Regions countries.
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Finacle Mobile Teller in an enterprise level table-based solution. With it, Standard Bank received benefits including:
- Consolidation and optimisation of data and teller screens, reducing the amount of clicks needed from 17 to five. In addition, the average service time has been reduced to less than 50 seconds;
- All popular activities on a single screen, resulting in 37% capacity improvement and a reduction of branch network cost by almost 14%;
- Cash deposit transactions that used to take around two minutes can be completed in under 40 seconds;
- 50% reduction in stationary, and
- Training time for staff has reduced from one week to two hours.
Klaas Kruger, chief information officer – Africa Regions, Standard Bank: “Ensuring world class customer experience is a key priority for Standard Bank and ensuring this at non-digital touch points such as branches, was a challenge. The implementation of ‘Moby’, Finacle’s Mobile Teller Solution as we call it, has been a significant step in our journey towards customer-centric digitisation and process optimisation. ‘Moby’, in combination with our existing Finacle Omnichannel Hub has been a game changer in helping us provide the best banking experience in Africa.”
Sajit Vijayakumar, Senior Vice President and Chief Operating Officer, Infosys Finacle: “The key component of a truly digital transformation is getting the customer experience piece right. We are delighted to see the impact of the Infosys Finacle Mobile Teller Solution in Standard Bank’s mission to digitise its branches. As a strategic technology partner to Standard Bank, we stand committed to helping them in their pursuit to provide dependable, inclusive and accessible banking services pan Africa, with a world class customer experience. Having been proven across the continent, Finacle Mobile Teller Solution is a perfect choice for African banks looking to accelerate their branch digitisation.”
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