New Zealand-based lender TSB has completed the implementation of Temenos Infinity for online account opening and on-boarding.
The project was completed in nine weeks. Within the period, the bank also enabled API-based connectivity for workflow integration with its existing Microsoft Dynamics CRM system.
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Temenos Infinity, a digital front office product, will enable TSB to carry out customer onboarding through the website application process.
The solution comes with an open, API-first design to ensure swift implementation in third-party core banking systems.
Since it went live, Temenos Infinity is said to have reduced the time taken to complete customer applications. Additionally, it provides the user with the option to save the incomplete application and resume the process later.
TSB general manager of technology Hamish Archer said: “Our partnership with Temenos is already proving successful, since going live 40% of new customers have chosen to join us online, without needing to come into a branch.
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By GlobalData“We’re thrilled with the success of the partnership so far and look forward to continuing to deliver a superior customer experience together.”
TSB is the seventh largest bank in New Zealand with 25 branches. It offers retail banking and associated financial services to individuals and companies.
Recently, Temenos acquired Logical Glue to accelerate its AI roadmap and expertise.
Headquartered in London, Logical Glue offerings include a patented AI platform with financial clients in the UK and Europe.
