British challenger bank TSB has signed a contract with software firm NCR to manage its 900-strong ATM network.
The five year contract includes remote ATM monitoring, incident management and help desk support for the bank’s branch partners, as well as second line maintenance.
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TSB was previously part of the Lloyds TSB group and was looking to renew its services contract as part of its move from its existing platform that it rents from Lloyds.
TSB procurement and property director Mike Corran said: “Our move to the new system will make us more responsive, agile and innovative, which will accelerate our mission to make banking better for all UK customers.
“As we prepare for the transition to this new banking platform, it’s important to us that we continue to deliver excellent service to our customers. With NCR as our partner, we are confident that we will be providing the best possible service to TSB partners and customers.”
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