Westfield Bank has selected nCino Bank Operating System in a bid to streamline banking processes.

The move is aligned with the lender’s digital transformation strategy. It is also expected to help the bank employees to better cater to customer requirements.

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Westfield Bank will replace several systems and manual process with nCino’s cloud-based solution for lending, on-boarding and deposits.

It will facilitate all conventional banking processes including customer on-boarding, deposit account opening, loan origination, underwriting and portfolio management.

Furthermore, nCino’s Customer Portal feature will enable Westfield Bank’s customers to complete documentation through a digital platform. The platform will also enable them to directly interact with bank employees.

Westfield Bank executive vice-president and chief operating officer Matt Berthold said: “Technology is vital to achieving our business objectives and providing a superior level of customer service. nCino is built by bankers, for bankers, and that really resonated with us.

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“The nCino system possesses greater configuration and integration opportunities than any other system we vetted. This solution will help us enhance the customer experience and drive efficiencies throughout our internal processes.”

Based in Ohio, Westfield Bank has more than $2.1bn in assets and 22 branch offices.

nCino senior vice president of community and regional financial institutions Paul Clarkson said: “Through the use of nCino, Westfield Bank will gain a platform that allows the team to better meet the digital service preferences of their customers, while maintaining the personal touch at their branch locations – with a consistent experience across all channels.”

Recently, South State Bank, another US-based lender, selected nCino Bank Operating System to drive efficiency.