NatWest’s banking app will be available on Apple’s Vision Pro, blending digital content with the physical world and unlocking spatial experiences. The product has now launched in the UK.

NatWest will be one of the first banks to have its app featured on the Apple operating system, VisionOS, which features a three-dimensional user interface and input system controlled entirely by a user’s eyes, hands and voice.

Intuitive gestures allow users to interact with apps by looking at them, tapping their fingers to select, flicking their wrist to scroll, or using a virtual keyboard or dictation to type.

Through extensive testing for performance and usability, NatWest has enhanced the user experience, optimising it for eye tracking in Apple’s VisionOS and made security changes, to keep customers safe and secure when banking on the new device.

Will this new technology become a common method of banking?

The bank is an early adopter of Apple’s new device and will use the opportunity to build on the new technology and gather insights into how spatial computing could allow customers to visualise their finances in a more immersive and informative format.

The bank will use insights from the usage of the app on the new device to improve its product and service design for digital features. Customers will be able to access digital assistant Cora+, which uses generative AI for a more intuitive, conversational customer experience. 

Wendy Redshaw, Chief Digital Information Officer at NatWest Group said: “It’s great to be a first-mover with such exciting new technology. We’re very pleased to now offer our excellent Retail banking app through an immersive new experience. It will be interesting to take learnings, understanding how customers use the app in this new technology to deal with their finances, and to understand how we can create bespoke propositions to serve them even better. It’s just one insight into how the future of banking could look in the future, watch this space.”