Every day new solutions showed up on the financial market. Clients are becoming more demanding and the competition between financial institutions is, today, stronger and harder than ever.
Attracting prospects, generating traffic and increasing sales are crucial and only achievable with the best technology that allows the nourish of the relationship between banks and customers.
The world as we actually know, needs and demands products and services that engage the costumers, improving every day. That is why ITSector was found in 2005, to provide the IT market with high value solution in credit and digital transformation and with the aim to help financial institutions to become more efficient, more mobile and more user friendly. Today the company has almost 400 employees with excusive technical quality and has ten offices in six different countries.
Last year it finished more than 200 different projects and the nearshore capacity produced from Portugal to England, France, Luxembourg, Spain, Italy, Russia, Mozambique, Angola, South Africa, Poland, Iceland, Turkey, Kenya among others using innovative technologies.
With customers shifting from physical to digital, it came the necessity for banks to migrate to this channel as well. Digital transformation of financial institutions’ methods became a mandatory step to keep evolving and to reach possible and current clients. Banking is no longer a place that you visit but is something that you do from anywhere at any time, and this phenomenon is bringing the entire business ecosystem to a profound disruptive revolution.
Omnichannel products and solutions are way more than an innovation, it’s a request from the economic environment. Being an integrator of ebankIT’s omnichannel solution, the company delivers to the final customer the core banking in an enjoyable and engaging way, transforming banks into allies. From internet banking for wearables to social banking apps, voice banking and all the main solutions (contact centre, mobile banking, branch front-office, kiosks, account management and others) ITSector’s presents always the latest solutions.
Apart from reaching their customers, financial institutions are looking to optimize, not only their process, but their customers experiences as well. ITSector keeps working to provide the best credit solution to allow their clients to achieve their goals and perform ahead of their game. With this in mind, ITSector created Credit Suite FlowCredit, a credit origination platform that contemplates every phase of the credit procedure, from calculation to disbursement. It is a banking solution for the entire credit lifecycle. It adapts to all types of credit and the digital platforms is multi-channel, business, currency and language. The solution enables fully integration between the customer, the bank and the stores, with the aim of automatizing the credit process and improve user experience.
Client centricity is changing bank’s operations leading to the adoption of new models and offers. The product is no longer the most important aspect of a business and its making banks shifting their point of view and their procedures. Increase efficiency, speed up processes and collecting data to provide the best service possible, took ITSector to create products and services like itsCollaterals (solution that collect information in a systematic way that the customer presents and it could be used to future association to the operations of loans) and itsCollections (that enables a centralized management of credit arrears that includes automatic and manual communications, by sms, letters and phone calls with customers that have overdue credit instalments).
Experience and trust impact the decisions of financial institutions when we are talking about relying the future of a business and changing its operations. That is why, for the past 12 years, ITSector’s quality and respect for its clients wants and needs as well as vision and innovation, led banks such as Millennium, Citi Bank, Sberbank, CGD and others to partner up with ITSector to improve their systems, products and, more importantly, their relationship with customers, providing the best and the fastest.